Refund & Return Policy

We want you to be completely satisfied with your purchase. Please read our policy below for details on cancellations, returns, and refunds.

Order Changes & Cancellations

• Please double-check your order details (size, color, quantity, and address) before confirming.

• If you need to cancel or change your order, you have 6 hours after purchase to request adjustments.

• After 6 hours, your order may already be processing or shipped, and changes are no longer possible.

• A 10% cancellation fee applies for all order cancellations.

Return Window

• You may return items within 30 days of delivery.

• After 30 days, all sales are considered final.

Eligible Returns

Returns are accepted if:

• The item arrives damaged or defective

• You receive the wrong product, size, or color

• The product does not match its description

Conditions for Returns

• Items must be in original packaging and unused condition

• Tags must be intact, and items must not be worn, washed, or altered

• Proof of purchase and supporting evidence (photos/videos) are required

Return Process

1. Contact us at support@[yourstore].com with your order number and issue details.

2. Our team will review your request within 2–3 business days.

3. If approved, we will provide return instructions.

4. Refunds will be issued within 7 business days after we receive and inspect the returned item.

Shipping Costs

• Customers are responsible for return shipping fees.

• Original shipping costs will be refunded if the error was on our side.

Refund Timeline

• Refunds may take 5–10 business days to appear in your account depending on your payment provider.

• If you haven’t received your refund after this period, please contact your bank or credit card company before reaching out to us.

Contact Us

If you have any questions regarding your return or refund, feel free to reach out:

📍 Address: 99 Wall Street, Suite 1234, New York, NY 10005, USA
📧 Email: hellonestsix@gmail.com
🕘 Hours: Mon – Fri, 9 AM – 6 PM (EST)